Managing Customer Relations

 

Do you want to improve your organisation’s ability to meet customer requirements? This 30-minute online module will give you the tools and knowledge to manage, delight and retain your customers. Topics include effective CRM use, how to instil a culture of customer service excellence, and how to manage a supply chain in a way that enhances the customer experience,

Is this course for you?

Is this course for you?

  • Do you want to examine your ‘customer supply chain’ to identify strengths, weaknesses, opportunities and threats?
  • Do you want to be able to use the results of such an audit to recommend strategies that will improve your organisation’s ability to meet customer requirements?

If you’ve answered ‘yes’ to any of these, then this course is for you.

Delivery Online learning

Duration 0.5 Hour
Cost £35+VAT
Level Introduction

Target Audience

This 30 min online module is aimed at anyone looking to improve their organisation’s ability to meet customer requirements.

Learning Objectives

By the end of this module you will be able to correctly use the given tools to improve customer relations in your organisation.

Course Content

  • We define customer service and have a look at why it’s become so important in modern business
  • We seek to identify best-practice approaches to customer service
  • We look at how to instil a culture of excellent customer service in your organisation
  • A look at CRM as a tool for recording and managing interactions
  • We discover how environmental scanning can help a business to find and retain customers
  • How to manage the supply chain in a way that enhances the customer experience
  • A short assessment designed to test your understanding of everything that we’ve covered