Managing Improvement: The Sales Process


Do you want to critically assess and improve your effectiveness in meeting and exceeding client requirements? This course will help you to enhance your selling skills and provide excellent customer service, giving you the tools and knowledge to close sales and build effective long-term client relationships.

Is this course for you?

Is this course for you?

  • Do you want to describe the skills and behaviours that make up an excellent salesperson?
  • Identify what skills will make you a more effective salesperson as part of a sales team?
  • Explain the sales process, from developing a list of prospects to closing a sale?

If you’ve answered ‘yes’ to any of these, then this course is for you.

Delivery Online learning

Duration 1 Hour
Cost £35+VAT
Level Introduction

Target Audience

This 60 min online module is aimed at anyone looking to improve their selling skills and providing excellent customer service.

Learning Objectives

By the end of this module you will be able to correctly use the given tools to close sales and build useful long-term client relationships.

Course Content

  • We introduce the subject of the sales process and outline the objectives of the module
  • The benefits of doing some groundwork
  • We look at how you should go about presenting yourself and your offer
  • Effective questioning is the only way to establish how your product or service will benefit the customer
  • We consider some different approaches to pitching your product
  • We show you how to overcome objections and prosper in negotiation
  • We guide you through the closing process
  • A short assessment designed to test your understanding of everything that we’ve covered